Customer Guarantee
Returns & Refund Policy
EagleCast TV comes with an unconditional 7-day money-back guarantee.
100% Risk-Free 7-Day Money-Back Guarantee
At EagleCast TV, your satisfaction comes first. We stand behind the quality and stability of our 45,000+ channel network. If you purchase any subscription plan and experience technical issues our support team cannot resolve, you qualify for a full 100% refund within 7 days of purchase.
Who Can Get a Refund
- Submit your refund request within 7 calendar days of your payment date.
- You experienced technical problems (e.g. servers unreachable, playlist errors, channels offline for extended periods) that our 24/7 technical team could not resolve after troubleshooting.
- Your device turned out to be incompatible and could not be configured with any of our supported player apps (TiviMate, Smarters Pro, IBO Player, VLC).
How to Ask for a Refund
To request a refund, simply email support@eaglecasttv.online or message us on WhatsApp with:
- Your order number or payment reference.
- The email address used during checkout.
- A brief explanation of the technical issue.
Processing Timeframes
Once approved, your refund is processed immediately. The funds appear on your bank statement, credit card, or PayPal balance within 3 to 5 business days, depending on your bank.